Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use Fair Go Casino’s website and related services, including your player account, cashier, games, promotions, and support channels.

By visiting the site, creating an account, depositing, playing, or claiming an offer, you agree to follow these conditions of use as they appear at the time you use the platform. The purpose of this page is to set clear expectations for how the service works, what we ask of players, and what you can expect from us as the operator.

Who can use Fair Go Casino

Fair Go Casino is for adults only.

To register and play, you must:

• Be at least 18 years old, or the legal gambling age where you are located (whichever is higher)
• Make sure online gambling is legal in your jurisdiction and that you are allowed to access our services from your location

We may restrict or block access in certain countries or regions and may change availability over time. Some games, payment methods, and promotions may also be unavailable based on location, local rules, or provider limitations.

Creating your account - the basics

When you open an account, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own legal name
• You will not open or use more than the number of accounts we permit

In most cases, one account per person is allowed. We may also apply reasonable limits such as one account per household, IP address, or device where needed to protect the platform and promotions.

Verification checks (KYC) - why we ask and what we may request

To keep the platform secure and meet compliance obligations, we may ask you to verify details before we approve withdrawals, increase limits, reactivate accounts, or review certain activity.

Verification may include requests for:

• Proof of identity and age
• Proof of address
• Proof of payment method ownership or source of funds where appropriate
• Additional information to confirm account security and prevent misuse

If requested information is not provided within a reasonable timeframe, we may restrict parts of the service (such as withdrawals or bonus eligibility) until the review is complete.

Using your player account responsibly

Your account is personal. It cannot be shared, transferred, sold, or used on behalf of someone else.

You are responsible for:

• Keeping your username, password, and login access confidential
• Any activity carried out through your account, whether or not you personally authorized it
• Logging out and securing your device, especially on shared or public networks

If you believe someone has accessed your account without permission, contact support as soon as possible.

Deposits, withdrawals, and your balance - what to expect

The cashier is designed to be straightforward, but payment processing can vary by method, country, bank, and provider.

Key points:

• Available deposit and withdrawal options may change, and some methods may not be available in every region at every time
• Processing times and limits can vary, and some transactions may require extra checks
• Withdrawal requests may be reviewed before approval to confirm identity, account security, payment method ownership, and promotion compliance where relevant
• We may decline, delay, or reverse a transaction where we reasonably believe it is connected to fraud, unauthorized use, chargeback risk, or other misuse

Where required, we may ask that withdrawals are made to the same payment method used for deposits, or to a method in your name.

Bonuses and promotions - bonus terms you should know

Promotions can add value, but they come with bonus terms that you must meet. Always review the specific rules shown on the offer page or in the cashier before claiming.

Common promotion conditions may include eligibility requirements, time limits, wagering requirements, game restrictions, and maximum cashout rules (especially for no deposit offers). Some promotions require a bonus code to be entered in the cashier before you play.

Examples of bonus rules that may apply at Fair Go Casino include:

• Welcome offer code WELCOME - 100% up to $200 per deposit for the first five deposits (up to $1000 total), 30x (deposit + bonus) wagering, minimum deposit $20, eligible games may include slots, keno, and scratch cards
• No deposit offers (such as free chip codes) may have a maximum cashout limit (for example, up to 5x the bonus amount or $180, whichever is lower)
• Wagering contribution may differ by game type - for many bonus offers, slots, keno, and scratch cards contribute 100%, while table games, video poker, and live casino may contribute 0%
• Bonus eligibility may be limited to one per person, household, IP address, or device
• Bonuses generally must be claimed before wagering on the qualifying deposit - unclaimed bonuses may be void
• Withdrawal requests connected to bonus winnings may need to be made within a defined period (for example, within 150 days of redemption) or the balance may be forfeited

Promotions can be changed, paused, or removed. Country restrictions may apply, and certain offers may not be available in some jurisdictions.

Games, features, and access - availability can vary

We aim to provide a stable, enjoyable service, but we can’t promise that every game, feature, or promotion will be available at all times.

Access and availability may be affected by:

• Your location and local restrictions
• Device compatibility, browser settings, or app performance
• Scheduled maintenance, upgrades, or provider changes
• Technical interruptions or connectivity issues

We may add, remove, suspend, or limit games, features, or promotions when necessary, including for compliance, security, or operational reasons.

Fair play rules - keeping gameplay honest

Players must use the platform lawfully and fairly. This includes not attempting to gain an unfair advantage or interfere with the normal operation of the service.

Prohibited behavior may include:

• Fraud, stolen payment methods, or misrepresentation
• Collusion or coordinated play intended to manipulate outcomes
• Chargeback abuse or attempting to reverse legitimate transactions improperly
• Bonus abuse, including opening multiple accounts to claim offers
• Using bots, scripts, automation tools, or unauthorized software
• Attempts to exploit bugs, game malfunctions, or system vulnerabilities
• Allowing another person to access or use your account

If you notice an issue that could affect gameplay or your balance, pause play and contact support.

When we may limit, suspend, or close an account

We want to resolve issues fairly and proportionately. However, we may refuse service, apply limits, suspend bonuses, hold withdrawals for review, freeze transactions, or close an account when we reasonably believe that:

• These platform rules have been breached
• Verification checks are incomplete or information appears inconsistent
• Fraud, chargeback risk, or misuse is suspected
• A promotion has been claimed or used outside its stated bonus terms
• The account is being accessed in a way that suggests unauthorized use

Where appropriate, we may also adjust promotional balances or void bonus benefits that were credited due to misuse or clear breach of promotional rules.

Errors, mistakes, and technical problems - how they’re handled

From time to time, errors can occur, including display issues, incorrect balances, game malfunctions, interrupted sessions, pricing mistakes, or bonuses credited incorrectly.

If an obvious error happens, we reserve the right to correct it and to address the impact in a reasonable way. This may include correcting balances, voiding bets affected by a malfunction, or removing incorrectly credited bonus funds. When possible, we’ll aim to handle issues transparently and consistently.

Responsible gaming - entertainment first

Gambling should be treated as entertainment, not a way to earn money.

Fair Go Casino encourages responsible play and may offer tools such as limits, breaks, or self-exclusion options depending on availability. If you feel play is becoming difficult to manage, consider using these tools and seeking independent support.

Intellectual property - what you can and can’t reuse

The website content and materials - including branding, logos, design, text, software elements, and original media - belong to Fair Go Casino or its licensors.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where allowed by law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the service may be delivered through third parties, such as game providers, payment processors, identity verification services, and technical hosting partners. Game software may be supplied by providers such as Real Time Gaming.

Because external providers are involved, certain features can be affected by provider availability, maintenance, or service limits. We may also link to third-party websites or tools from time to time - those services operate under their own terms and policies.

Liability limits - a fair, practical approach

We work to provide a secure and reliable service, but we are not responsible for losses or damages that arise from events outside our reasonable control or from misuse of the platform.

This can include, for example:

• Internet interruptions, device failures, or compatibility issues
• Service disruption caused by maintenance or third-party outages
• Player error, including incorrect banking details or accidental actions
• Issues resulting from unauthorized access where login details were not kept secure
• Events such as natural disasters or wider infrastructure failures

Nothing in these service terms limits any rights you may have under applicable law that cannot be excluded.

No guarantees - “as is” and “as available”

The website, games, and services are provided on an “as is” and “as available” basis. We can’t guarantee uninterrupted access, constant availability in every country, or error-free operation at all times. We will, however, aim to address issues within a reasonable timeframe when they arise.

Updates to these conditions of use

We may update these site terms from time to time to reflect changes in services, compliance requirements, or operational needs. The most recent version published on the website will apply from the date it is posted, unless we state otherwise.

Continuing to use the platform after updates are posted means you accept the revised terms. It’s a good idea to review this page periodically.

Related policies you should read

These account rules sit alongside other important policies published on our website, which may include:

• Privacy Policy
• Cookie Policy
• Responsible Gaming
• Bonus Terms
• AML and KYC Policy

If there is a conflict between a promotion’s specific rules and this page, the promotion’s bonus terms will usually apply to that offer.

Contact Fair Go Casino

If you have questions about these terms or your use of the platform, contact our support team through official channels:

Email: support@fairgo.com Phone: Toll Free Australia: +1-800-953261 or +61-1800-953261

These rules are here to keep expectations clear, protect players, and support a safe, fair environment. By using Fair Go Casino’s website and services, you agree to follow them as they apply at the time you play.